FAQ

We use DMC threads so it's easy to replace wherever you are. You can also send us an email at anytime with your order details, the threads you need and we will send you complimentary threads to help you out.
Your order will be shipped within 1-2 business days. Once shipped most orders take anywhere from 10-20 business days to reach you. If there are custom clearances and holidays, it can take a few days longer.
Yes, you can! If you would like us to make a design bigger/smaller, let us know and we will give you a no-obligations final stitched preview. If you want only a partial part of the artwork, you can save the photo and crop the part that you want, and send it to us to give it a shot. Previews are free and at no obligations.
That's one of the most important question :) We've all gone through the headache of buying a kit with a bunch of threads that you have to presort yourself and match the colors. Our kits are prepared and designed by professional stitchers so we know what you want. We use DMC threads, they are cut (usually more than you need) and pre-sorted in labelled cards for you. Symbols and the color codes are all printed beside the threads. All you need to do is pull out the thread you want and start stitching.
Simply send us a quick email right after your order to request an 18-count fabric instead and it will be done.
Yes, we include tracking for all shipping as registered mail. Do take note that if your country does not supported overseas registered mail, tracking will stop the moment it reaches your country.
Yes, they are! We are proud to share only genuine appliques from Disney, Hello Kitty Marvel, DC etc. You are guaranteed high quality appliques with us and nothing else.
I'm afraid we can't customized any of the items in our store as they are all genuine products from Disney, Marvel or their respective manufacturers.